Privacy Policy

Website Customization & Copy Rights:

All content graphics and material used on this website is purely a property of Macro Digitizing and all data on this site is belonging to it. All text material is not copied from anywhere or any other resembled website it’s all written by Macro Digitizing. Anyone who copies this site content, text or graphics and used somewhere else with its own name is typically a cyber crime. The Macro Digitizing has right to change this website content or graphics or any other information without any notifications.

 

Privacy Polices:

Macro digitizing is very curious about customer’s 100% data security we have made strong rules for the data we get from our valuable customers to save on our secure server all those customers information working with Macro Digitizing. We don’t share customers Emails, Phone, Name, Company Name, Contact Details, Business Address, or any other confidential information with any of the person who is not a part of Macro Digitizing. All this information is saved and updated on our personal server which is under only authorized persons.

 

Terms & Conditions:

Following are some of the terms and conditions we want our customers to be agreed with before they go ahead and take decision to do business with us. We request them to read carefully and review all before they consider Macro Digitizing for their digitizing or vector art vendor.

Money Back Guarantee:

It’s our top priority to provide outstanding services within a due timeline committed with our valuable customers while they submit an order to Macro Digitizing. If in case we failed to provide good quality digitizing due to rush orders or design complexity.

Then we ask our customer to send us sew out jpg picture to show our designer and machine operator to get the problems resolved. We possibly get our top designer to fix the issues within 1 hour and request the machine operator to run the design on machine to see if the problems lies on our hand or customer sides. We send the files again double checked by our quality assurance department back to the customer along with sew out picture of the design we run on our machine. Then we again request the customer to run the files on their machine. And if it’s still not good getting that feedback from customer then we do not waste the time of our valuable customer we then excuse for quality issues due to the design complexity with tiny letters and congested areas allocated by customer to be digitized there, and we come to the following conclusion along with executive’s body.

As our customer are very important and top priority of our business, we do not dispute with them if they are not happy with our quality standards we approve the case for refunding the money within 5 working day back to their account.

Remember one thing we only give money back grantee on those terms and conditions if the problem is on our hand. That’s why we run the digitized design on our own production house. And if the design is clear from all aspects and our sew out file is with good quality then we assume that there must be something wrong with the client machine so the customer needs to communicate with the machine vendor to fix the issues. We also provide remote assistance to our customer regarding machine’s minor problems or our expert machine operator guides our customers Via Phone or email instructions where the problems actually lies having first look on the bad sew out form customers. We strive hard to make our clients 100% satisfied with all possible ways and if the case is genuine we refund the money of our customer of that particular order in which they are facing troubles.

The following three cases are approved by Macro Digitizing to refund the customer s money they paid for the digitizing fee.

1. Design with bad quality after two to three revisions.
2. Wrong art work digitized or vectorized by our Macro Digitizing.
3. Spelling mistakes from our digitizing department or punching wrong alphabets by the designers.

 

 

Order Cancellation Policy:

The order cancellation process only applies within one hour after placing a digitizing or vector orders for normal turnaround time. And for the Rush orders they should have to cancel it with in 30 minutes after uploading the job. Remember order cancellation only accepted within due timeline mentioned above and if the customer request for cancel the order after 2 or 3 hours we will not accept that and customer would have to pay the digitizing fee. There are two cases approved by Macro Digitizing for the customer favor because we do understand the customer loss.

1-For cap & left chest logos He will be given discount up to 40% and rest of the amount will be charged.

2 – For jacket back logos the customer will have to pay half amount to cover up our digitizing expense.

 

Over Charge Policy

We have also designed our policies for over charge or sending us extra money while making the payment of the particular order invoice sent by Macro Digitizing. we have two scenarios listed below.

 

1-If the customer insists to send back the extra money we do so but keep in mind the deduction charges will be paid by the customers.

 

2- If customer does not want the extra amount back then we accommodate that amount for future orders.

 

Saved Files Policy

We Macro Digitizing don’t take any responsibility if in case we lose our customer’s digitizing order records from our server or website hosting server by any reason.

Disclaimer

As the internet traffic has lots of viruses so we don’t claim to be a virus free this website may contain viruses on its graphics text and website layout .So make sure your computer Is not harmed while you upload or download anything through this website.